Mail Order Updates

The unseasonably winter weather has caused chaos across much of the UK over the past few weeks, and while many services are getting back up and running as the thaw begins, the postal services have a backlog – leading to delays for any one expecting some Doctor Who merchandise this week!

Big Finish have moved to reassure their customers, apologising for the delay and noting that:

Orders received up until the 31st December 2009 have now all been processed and sent. The last minute rush of orders for the Short Trips books has also meant that some customers were ordering books which had gone out of stock. Refunds for those orders are being processed now.

To give time for our mail order staff to catch up with the backlog of orders, the mail-out of our January releases will commence on Thursday 21st January.

Meanwhile Amazon are currently experiencing similar problems – they highlight a 2 day backlog on their website for purchases of items stocked by them on the UK mainland, while items bought from third parties through the popular online shopping destination are possibly subject to further delays. If you’re waiting for anything from Amazon, check your order status as soon as possible!


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